Refund policy
This policy explains the return, exchange, cancellation, and refund procedures used by Fitetech.
Return Window
Eligible purchases may be returned within 60 days from the order date.
If your product does not meet your expectations, contact us during this period to begin a return request.
How to Request a Return
Before sending a product back, contact:
Please provide your order information and explain the reason for requesting the return.
Our support team will review the request and provide the applicable instructions.
Exchange Requests
If you would prefer an exchange rather than a refund, contact us.
Exchange options may depend on the product and current availability.
Return Shipping and Restocking Costs
For eligible returns covered by this policy:
Return shipping costs and restocking fees will not be deducted from your approved refund.
Inspection of Returned Products
Returned merchandise is inspected after it is received.
The inspection process generally takes approximately 5–7 business days.
If the return satisfies the applicable criteria, the refund will then be processed.
Refund Processing Time
After Fitetech processes an approved refund, the payment provider may require approximately 3–7 additional business days before the amount appears in your account.
Actual posting times depend on the applicable bank or payment provider.
Cancellation Before Shipment
If you want to cancel an order before it ships, contact us promptly.
For an eligible pre-shipment cancellation, a 5% processing fee will be deducted from the refund to cover transaction-processing costs.
Once an order has shipped, the normal return procedure generally applies.
Product-Specific Conditions
Some products may have separate return or refund requirements based on manufacturer policies.
Where applicable, review the relevant product information or contact:
Chargebacks and Payment Disputes
If you experience an issue involving an order, delivery, return, or refund, we encourage you to contact Fitetech before initiating a chargeback.
This allows our team an opportunity to investigate and help resolve the issue.
Fraudulent payment disputes may be challenged using relevant transaction, shipment, and customer-communication records.
Return Assistance
Fitetech
Email: support@fitetech.us