Privacy policy
This Privacy Policy explains how Fitetech may handle information when you visit our online store, purchase a product, communicate with us, or otherwise interact with our website.
Information We May Receive From You
When you place an order, submit information, or contact customer support, we may receive details such as:
- Your name
- Email address
- Telephone number, when provided
- Billing details
- Shipping address
- Products purchased
- Order and transaction information
- Customer-service correspondence
- Return or exchange requests
- Product-related questions
- Other information you voluntarily provide
If customer accounts are available, information linked to your account may also be processed.
Information Generated During Your Visit
Certain technical information may be collected automatically when you use our website.
This can include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location
- Pages visited
- Products viewed
- Referral source
- Website interactions
- Cookie or session information
We may use this information to understand website activity, improve performance, maintain functionality, and help detect suspicious behavior.
How Information May Be Used
Fitetech may use information to:
- Accept and verify purchases
- Process payments
- Prepare orders for fulfillment
- Send order confirmations
- Provide shipping and tracking information
- Respond to customer questions
- Handle eligible returns or exchanges
- Issue approved refunds
- Maintain transaction records
- Prevent fraudulent activity
- Improve website functionality
- Provide service-related communications
Where appropriate, promotional communications may also be sent. Marketing emails may be discontinued using the unsubscribe option contained in those messages.
Payment Providers
Payments may be processed using third-party payment services.
When you submit payment information, you authorize the information necessary to complete your transaction to be processed by the applicable provider.
Fitetech does not intentionally store complete credit or debit card numbers within its own website systems.
When Information May Be Shared
We may provide information to service providers that assist in operating our store, including:
- Payment processors
- Fulfillment providers
- Shipping carriers
- Website-hosting services
- Customer-support platforms
- Communication providers
- Analytics services
- Fraud-prevention providers
Information may also be disclosed when required by applicable law or valid legal process.
If Fitetech undergoes an acquisition, merger, restructuring, or sale, relevant information may be transferred as part of that transaction.
We do not sell customer personal information for money.
Cookies and Related Technology
Our website may use cookies and similar technologies to help:
- Maintain shopping carts
- Support checkout
- Remember website preferences
- Measure website activity
- Improve performance
- Support security
- Detect suspicious activity
Most browsers allow users to manage or remove cookies. Disabling essential cookies may affect the operation of certain website features.
Security
We use reasonable measures intended to safeguard information from unauthorized access, misuse, alteration, or loss.
No internet-based system can guarantee complete security.
Retention of Information
Information may be retained for as long as reasonably necessary for order processing, accounting, customer support, returns, refunds, fraud prevention, dispute management, and applicable legal requirements.
Privacy Requests
Depending on applicable law, customers may have rights relating to certain personal information, including requests for access, correction, or deletion.
Requests may be submitted to:
We may request reasonable identity verification before completing certain requests.
Children's Privacy
Fitetech is not directed toward children under 13, and we do not knowingly seek personal information directly from children under 13.
Changes to This Privacy Policy
This policy may be revised as our website, services, or business practices change.
The latest version will be published on our website.
Contact
Fitetech
Email: support@fitetech.us